Luna Moth Graphic Black Crop Hoodie
Shipping Policy
We are committed to delivering your orders from xieduoyouxuan in a timely and reliable manner. Please read our shipping policy below.
📦 Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.
🚚 Shipping Methods & Estimated Delivery Times
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak season volumes.
🌍 International Shipping
We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking your local customs regulations before placing an order.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment status on the carrier's website. Please allow up to 24–48 hours for tracking information to become active after dispatch.
⚠️ Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
- High order volumes during sale or holiday seasons
- Customs or border inspections
- Adverse weather conditions
- Carrier disruptions
If your order is significantly delayed, please contact us at cservice@xieduoyouxuan.com and we will do our best to assist you.
📢 Lost or Damaged Packages
If your package arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date. Send an email to cservice@xieduoyouxuan.com with your order number and a description (and photos if applicable) of the issue. We will work with you to resolve the matter promptly.
📬 Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at scservice@xieduoyouxuan.com and we will try to update it before dispatch.
📞 Contact Us
If you have any questions about your shipment, please don't hesitate to reach out:
Email: cservice@xieduoyouxuan.com
Business Hours: Monday – Friday, 09:00 – 18:00 (HKT)
Thank you for shopping with us. We appreciate your support for quality linen menswear.
Brand: xieduoyouxuan
Website: https://xieduoyouxuan.com/
Customer Service Email: cservice@xieduoyouxuan.com
Website Operator and Legal Business Name:
Shenzhen Bost Cross-border Technology Co., Ltd.
Registered Office:
Unit 407, Building 11, Meiheyi Valley, Dalang Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
Payment Method
How can I pay for my order with credit\debit card?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
Please note that xieduoyouxuan.com does not collect your credit/debit card number or personal information when you make a payment. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone, or the bank issuer requires additional interaction, either through fingerprint, two-factor authentication, or similar methods based on authentication factors. For more questions regarding the authentication, please consult your card-issuing bank for information.
My payment was declined when using with credit\debit card, what should I do?
- Place your order again
If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.
- Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following:
Check the card details on your to make sure the information is correct, e.g. the expiry date .
Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
If you've checked all of the above, try paying with another card or another payment method.
- Next steps
If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.
Whereas, if you've received an error message, please contact us with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.
ABOUT US
We partner directly with top-tier manufacturers to bring you premium styles without the traditional markup. Part of our anniversary celebration, this is your chance to grab high-end quality at unbeatable prices.
Premium Quality, Fair Price
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Direct Factory Sourcing
Crafted in certified apparel facilities with premium fabrics and detailed embroidery.
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No Retail Markup
You pay for actual craftsmanship, not middleman commissions.
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Anniversary Celebration
Special event pricing available for a limited time only.