Return Policy
Return & Exchange Policy
At csfsxx, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help. This Return & Exchange Policy applies to all purchases made through our official website csfsxx.com.
For orders with multiple shipments, the return period begins on the date of the last shipment.
2. Conditions for Returns
To be eligible for a return or exchange, items must meet the following conditions:
Unworn and Unwashed: Items must not have been worn, washed, or altered.
Original Condition: Items must be returned in their original condition with all tags, labels, and packaging intact.
Original Packaging: Where applicable, shoe boxes, dust bags, and brand packaging must be included and undamaged. Shoe boxes are considered part of the product and should be protected during return shipping.
Accessories: All included accessories (e.g., belts, spare buttons, authenticity cards) must be returned.
Note: Merchandise returned without the original tags, in damaged packaging, or with signs of use may be rejected and sent back to the customer at their expense.
3. Non-Returnable Items
The following items are not eligible for return or exchange unless they are defective or damaged upon receipt:
Category Examples
Underwear & Intimates Socks, bras, boxers, briefs, bodysuits, swimwear (for hygiene reasons)
Final Sale Items Items clearly marked "Final Sale," "Clearance," or "As Is"
Customized Products Items that have been altered, hemmed, or personalized
Limited Edition Special collection items marked as non-returnable
Gift Cards Gift cards are non-refundable
4. Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact our Customer Service team immediately:
Email: service@csfsxx.com
We will arrange for a return label and cover all return shipping costs for valid quality-related issues. If the item cannot be replaced, we will issue a full refund including the original shipping charges.
5. Return Shipping & Fees
For Non-Quality Returns (Change of Mind / Size Exchange)
Customer Responsibility: You are responsible for return shipping costs unless we provide a prepaid label.
Self-Shipping Option: You may ship the return via a carrier of your choice. In this case, no return fee is deducted, but you bear the full shipping cost.
For Quality Returns (Defective / Wrong Item)
Free Return: We will provide a prepaid return label and cover all shipping costs.
Restocking Fee
We do not charge a restocking fee. However, original shipping charges are non-refundable unless the return is due to our error (wrong item or defect).
6. How to Return an Item
Please follow our official return steps below:
Step 1: Contact our customer service Send an email to our official customer service mailbox to submit your return request. Please provide your order number and return reason. We will confirm and approve your return application within 1–3 business days.
Step 2: Send the item back to our warehouse After receiving our return approval, please pack the products properly and ship them back to the return warehouse address provided by our support team.
Step 3: Refund processing Once our warehouse receives and inspects your returned items successfully, we will initiate your refund immediately. All funds will be returned via your original payment channel.
7. Exchanges
We offer exchanges for the same item in a different size or color, subject to availability.
Online Exchanges: To exchange an item, please initiate a return through our Return Center and place a new order for the desired size/color. We will issue a refund for the returned item upon receipt.
In-Store Exchanges: If you have a physical store in the region, exchanges may be processed in-store within the return period. Please bring your original receipt or order confirmation. Note: Once exchanged in-store, the new item becomes final sale and cannot be returned again.
8. Refunds
Processing Time: Once your return is delivered to our warehouse, please allow 5–14 business days for inspection and processing.
Refund Method: Refunds are issued to the original payment method (credit card, PayPal, etc.).
Store Credit Option: Some regions offer store credit. If you select this option, return shipping may be free.
Currency: Refunds will be issued in the same currency used for the original purchase.
Partial Refunds: If items are returned in a